- Street Location here "demo"
Last Updated: [Insert Date – e.g., July 17, 2026]
Welcome to Peak Care Property Solutions (https://peakcarepropertysolutions.com.au/). These Terms and Conditions govern your use of our website and the purchase of our residential and commercial property services (including but not limited to cleaning and other property maintenance services).
By booking a service or accessing our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.
“Company,” “We,” “Us,” or “Our” refers to Peak Care Property Solutions ([Insert ABN Number if available, e.g., ABN: XX XXX XXX XXX]).
“Customer,” “You,” or “Your” refers to the individual, business, or corporate entity booking a service through our website, phone, or email.
“Service” refers to any residential or commercial cleaning or property maintenance work provided by us.
Quotes: All quotes provided via our website, email, or phone are estimated based on the information provided by the Customer. We reserve the right to amend the quote if the actual condition of the property differs significantly from the description provided.
Accuracy of Information: The Customer must provide accurate details about the property (e.g., size, number of rooms, specific conditions) at the time of booking.
Access to Property: The Customer must ensure that our team has safe and unhindered access to the property at the scheduled time. This includes keys, security codes, or gates being unlocked.
Utility Services: The Customer must provide running water and electricity at the property. If these utilities are unavailable, the service may be cancelled, and a cancellation fee will apply.
Safety: The property must be free from hazardous conditions, heavy clutter that blocks access, or aggressive pets. Our staff reserves the right to leave the property if they feel unsafe.
Pricing: All prices are quoted in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), unless stated otherwise.
Payment Terms:
Residential Services: Payment must be made upon completion of the service or within the timeframe specified on the invoice.
Commercial Services: Invoices must be settled within [e.g., 7 or 14] days from the date of the invoice, as per the agreed commercial contract.
Late Payments: We reserve the right to charge interest or late fees on any outstanding invoices that remain unpaid past the due date.
We understand that plans change, but late cancellations affect our scheduling and staffing.
Notice Period: If you need to cancel or reschedule, you must notify us at least [e.g., 24 or 48] hours before the scheduled service time.
Late Cancellation Fee: Cancellations made less than [e.g., 24] hours prior to the service may incur a cancellation fee of [e.g., $50 or 50% of the service cost].
Lock-out Fee: If our team arrives at the property and cannot gain access within 20 minutes, it will be treated as a late cancellation, and full or partial fees may apply.
We pride ourselves on high-quality service. If you are not completely satisfied:
Reporting Issues: You must report any deficiencies or complaints within 24 hours of the service completion. Reports made after 24 hours may not be covered under our service guarantee.
Rectification: If the complaint is valid, we will send a team back to re-clean or fix the specific areas at no extra cost to you. We do not offer cash refunds prior to attempting a rectification service.
Insurance: Peak Care Property Solutions carries Public Liability Insurance to cover accidental damage caused directly by our personnel.
Exclusions: We are not liable for:
Wear and tear, or pre-existing damage (e.g., old stains, cracked grout, fragile items that are not secured).
Damages caused by faulty fixtures or installations in the property.
Loss or damage resulting from the Customer failing to secure valuable items (cash, jewellery, electronics).
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
Cancel your service contract with us; and
A refund for the unused portion, or compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
Any personal information collected during bookings or through our website is handled in accordance with the Privacy Act 1988 (Cth). We will never sell or share your information with third parties without your consent, except as required to deliver our services.
These Terms and Conditions are governed by and construed in accordance with the laws of [Insert State, e.g., Australian Capital Territory (ACT) / New South Wales (NSW)], Australia. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of that State.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this website with the “Last Updated” date.
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Peak Care Property Solutions
Phone: [Insert Phone Number]
